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Cuisinart Returns Policy

Our Cuisinart goods come with guarantees that cannot be excluded under the Australian or New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Brand new item with fault:

Option 1:

Please send faulty item back to :

  • Cuisinart New Zealand
  • PO BOX 102025
  • North Shore Mail Centre
  • Attn: Cuisinart Returns

Once the product has been deemed faulty, a replacement item will be sent directly to you at no charge.

We recommend that you use the tracking option when posting as Red Rat Clothing Ltd & Sheldon and Hammond Pty Ltd cannot take responsibility of items lost in transit. Please provide full contact and address details and ensure secure packaging.

Option 2:

Call the Cuisinart Toll Free number: 0800 435 000

Their friendly customer service staff know the product best and will advise of best course of action.

Fault within warranty period:

Please follow one of the options above. The same conditions apply.

Cuisinart offer a full product replacement policy if electrical componentry or motors fail within set warranty periods.

*Please note that entire units will not be replaced if only a certain part is damaged or faulty. These faults in most instances can be identified over the phone by the Cuisinart Consumer Service representative. If a spare part is required, under warranty, it will be shipped to you or Red Rat Clothing Ltd at no charge.

Cuisinart offer a comprehensive Spare Part listing for the majority of products. Please call Cuisinart Consumer Service direct on 0800 435 000 for further information.

*All parties should ensure that a proof of purchase is shown or proven, or that the Cuisinart Product and Warranty Registration Certificate has been completed and sent to the Cuisinart offices either by hard copy or by the 'Product Registration' facility on their website

Fault outside of warranty period:

Please note: Cuisinart Australia/NZ do not carry internal componentry for any of their products ie; motors, circuit boards etc. If they were to fail outside the generous warranty period, you will be required to purchase a new product.

Older Models: Cuisinart Australia/NZ cannot supply spare parts for older models that have either been discontinued or that are not available for sale currently in their respective markets.

Spare Parts required by the consumer outside of any Warranty period must be prepaid for by credit card, direct deposit or cheque prior to the goods being shipped.