- How long will my order take to arrive?
We endeavour to deliver to you within 2-3 working days from the time of placing the order. We'll let you know via email if there are going to be any delays with your order.
- Can I get my order delivered outside NZ?
Sorry, no - at the moment we're only shipping to NZ addresses. You are welcome to order outside of NZ and get it delivered to a friend or relative though.
- How much does shipping cost?
Shipping is a flat rate of $5 per order within NZ with the exception of larger items such as TV's and furniture which range up to $95.
- Has my order been shipped yet?
As soon as your order has been dispatched from our Distribution Centre, you will be sent an email confirmation to let you know that it's on its way.
- How do I track my order?
Once we have sent out the email to let you know it has been shipped, you will receive an email with a tracking link in it.
- Where can I use my EZPAY account?
- When can I shop?
If your EZPAY application is approved you can shop after a successful direct debit payment.
- How do I sign up for an EZPAY account?
Simply complete our EZPAY application form online (link to form), submit it through online or visit your nearest homie store with a copy of your ID and proof of bank account. You can also call 0800728728 to request a home visit if possible (depending on the distance from the nearest store).
- What do I need to apply for EZPAY?
You must be over 18 and a New Zealand resident. You need to provide one primary or two secondary IDs, and a proof of bank account. Please note that EZPAY is currently only available for New Zealand customers
- How does EZPAY work?
Homie offers an extended purchase limit for approved EZPAY customers to shop now, pay later
- What is EZPAY?
A Flexible Finance option that makes shopping with us easy
- How do I find out when new stock is on the site?
Sign up to receive our updates and we'll let you know when new products are launching, as well as when we have specials and promotions running.
You can also "like" us on Facebook for regular updates.
- How do I return a product?
You can either choose to return a product through a redrat store, or by sending the goods back to our warehouse. You can find the delivery address and "how to" on the Returns Policy
- Can I exchange an online order in-store?
Yes, you can exchange orders in store - please ensure you take the items, including original tags and receipt with you to enable this to be smooth as possible.
- What if something is delivered wrong?
If we send the wrong item or size as part of a delivery please let us know as soon as possible by emailing firstname.lastname@example.org
. We will change the item as soon as possible and arrange for the wrong item to be returned.