• Red Rat
  • Homie
  • EzPay
Homie

FAQ

Click & Collect

  • Delivery
  • EZPAY
  • General
  • Returns
  • Shopping Online
  • How long will my order take to arrive?
    We endeavour to deliver to you within 2-3 working days from the time of placing the order. We'll let you know via email if there are going to be any delays with your order.
  • How do I track my order?
    Once we have sent out the email to let you know it has been shipped, you will receive an email with a tracking link in it.
  • How much does shipping cost?
    Shipping is a flat rate of $5 per order within NZ with the exception of larger items such as TV's and furniture which range up to $95.
  • Can I get my order delivered outside NZ?
    Sorry, no - at the moment we're only shipping to NZ addresses. You are welcome to order outside of NZ and get it delivered to a friend or relative though.
  • Has my order been shipped yet?
    As soon as your order has been dispatched from our Distribution Centre, you will be sent an email confirmation to let you know that it's on its way.
  • How does EZPAY work?
    Homie offers an extended purchase limit for approved EZPAY customers to shop now, pay later
  • What do I need to apply for EZPAY?
    You must be over 18 and a New Zealand resident. You need to provide one primary or two secondary IDs, and a proof of bank account. Please note that EZPAY is currently only available for New Zealand customers
  • What is EZPAY?
    A Flexible Finance option that makes shopping with us easy
  • How do I sign up for an EZPAY account?
    Simply complete our EZPAY application form online (link to form), submit it through online or visit your nearest homie store with a copy of your ID and proof of bank account. You can also call 0800728728 to request a home visit if possible (depending on the distance from the nearest store).
  • When can I shop?
    If your EZPAY application is approved you can shop after a successful direct debit payment.
  • Where can I use my EZPAY account?
    You can use your EZPAY account at any homie store and the following websites.

    https://www.redrat.co.nz
    https://www.homie.co.nz
  • How do I find out when new stock is on the site?
    Sign up to receive our updates and we'll let you know when new products are launching, as well as when we have specials and promotions running.

    You can also "like" us on Facebook for regular updates.
  • How do I return a product?
    You can either choose to return a product through a redrat store, or by sending the goods back to our warehouse. You can find the delivery address and "how to" on the Returns Policy page.
  • Can I exchange an online order in-store?
    Yes, you can exchange orders in store - please ensure you take the items, including original tags and receipt with you to enable this to be smooth as possible.
  • What if something is delivered wrong?
    If we send the wrong item or size as part of a delivery please let us know as soon as possible by emailing customercare@redratclothing.co.nz. We will change the item as soon as possible and arrange for the wrong item to be returned.
  • What does "in trade" mean?
    The Fair Trading Act applies to online selling when a seller is "in trade".

    The Fair Trading Act’s definition of “trade” is broad. It defines trade as “any trade, industry, profession, occupation, activity of commerce or undertaking relating to the supply or acquisition of goods or services.”

    Whether a person is in trade will depend on the specific circumstances of the seller and the offer. Many factors can be relevant to whether a person is in trade, including whether they: regularly or habitually offer to sell goods or services online make, buy or obtain goods with the intention of selling them are GST registered, have staff or assistants to help manage their sales, have incorporated a company or set up another type of trading vehicle.

    Sellers cannot avoid their obligations under the Fair Trading or Consumer Guarantees Act by having someone else make offers or sell on their behalf. In these cases the principal seller will still be in trade, and the person selling on their behalf may also be liable. Anyone selling goods initially bought or acquired for their own personal use is not in trade. By this definition, Red Rat Clothing Ltd. is in trade and you can find out more about your coverage as our customer under the Fair Trading Act and the Consumer Guarantees Act.
  • Can I shop online with EzPay?
    Yes you can, you will need to register on the site and then email customercare@redratclothing.co.nz and request they link your EzPay account.
  • Do I need an account to shop online?
    No, you can shop online and checkout as a guest.
  • How can I pay for my order?
    Payment can be made online using a credit card/Visa debit card, with your EzPay account or by Laybuy (6 weekly payments).