• Red Rat
  • Homie
  • EzPay
Homie

Delivery

Free shipping promotions only apply to $5 standard shipping transactions within NZ and excludes larger items that have a specific shipping fee.

We do not currently deliver outside of New Zealand, however we'll soon be shipping to Australia, so sign up to our Newsletter here to be the first to know.

Orders will be delivered within 2 - 3 working days from receipt of order to NZ residents. Please allow an additional 1 - 2 working days for Electronics and Sports Accessories. For Health and Beauty products, delivery can take up to 10 days depending on availability of stock. We will endeavour to deliver your purchase on the agreed delivery dates but we will not be liable for late delivery. Late delivery does not entitle you to cancel any order or part order. Delivery will be deemed to have been made when the goods arrive at the delivery point agreed with you. Delivery may be by installments if all the products are not available at the time of shipping.

If you have any queries about delivery dates please contact our customer service department on 0800 728 728.

Returns

At Homie, we stand by the quality of our product. Customer satisfaction is important to us.

Please note that all sales of clearance items are final and are not entitled to the refund or returns policy outlined below if you simply change your mind, so please choose carefully. The only exception is if you need to exchange for a different size or if the product is faulty.

Electronics

IIf you change your mind after purchasing any electronics, or realise you have purchased the incorrect item, you may return it within 7 days of purchase or delivery to receive a refund. In order to get a refund, products returned must be in original packaging and original condition.

How do I exchange or return a product?

Customers who have made retail purchases from our website or via the phone can return the product purchased for a full refund or exchange by following these steps, to be completed within 30 days of shipping confirmation:

1. Ensure the product is undamaged and in original condition and packaging.

2. Contact Customer Care on 0800 728 728 or email hello@redrat.co.nz to register your reason for return.

3. Please also note your reason for return on the tax invoice and include it with the product you are returning.

4. Return the product and invoice to the Homie Distribution Centre at the following address:

Red Rat Clothing Ltd

Head Office
26 Ascot Road
Airport Oaks
Mangere 2022
Freephone: 0800 728 728

5. The cost of postage for returns/exchanges will be at your expense unless otherwise advised and refund of any original shipping costs are at our discretion, so please choose carefully.

6. Please hold on to your return postage receipt and tracking number as proof until full refund or replacement has been completed.

So what happens from here?

If exchanging for a different size:

Upon receiving the product in its original condition and packaging, we will either exchange and deliver the correct size to you at no additional cost, provided the requested size is available, otherwise we will issue a refund to your original method of payment (within three working days) for the amount you paid for the product.

If you've just changed your mind and don't want the product:

Upon receiving the product in its original condition and packaging, we will issue a refund to your original method of payment (within three working days) for the amount you paid for the product. Homie will not refund any shipping costs relating to the original delivery or return of non-faulty product.

If you've received a faulty or incorrect product:

Upon receiving the product, if Homie inspects returned product and deems it to be faulty, the wrong size, or the wrong item, we will either replace the item at no additional cost, provided it is available, otherwise we will refund both the price you paid for the product and all related shipping costs to your original method of payment (within three working days).

If product has been damaged in transit please call us on 0800 728 728. and we will arrange to replace the damaged products(s).

Customers who have made corporate or bulk purchases from our website, retail stores or via telephone can only return product purchased from us if it is faulty or damaged in transit. In this case, please call us on 0800 728 728. Homie will endeavour to replace the damaged or faulty product or, where this is not possible, issue a refund for the purchase value and agreed freight charges.

Warranties and Limitation of Liability

Homie will pass on to you the benefit of any warranties given by the manufacturers or suppliers of the products we sell. However, we expressly exclude to the fullest extent permitted by law all other warranties, descriptions, representations or conditions whether implied by law, trade, custom or otherwise.

Our liability for any claim, damages, loss or expense related to the supply by us of goods or services is limited to the cost paid by you for the goods or services except where statute expressly requires otherwise. To the fullest extent permitted by law we will not be liable in any event whether in tort (including negligence), contract or otherwise for any loss of profits or any consequential, indirect or special damage, loss or injury of any kind suffered by you or any other person.


Returns Policy on Consumables

Guarantee and product returns

Your satisfaction is extremely important to us. Any problems will be addressed, with your total satisfaction as our main priority.

Return of unwanted products

If you have changed your mind about a product and it is in re-saleable condition (unopened, with undamaged packaging) you can return it within 7 days of receipt for a full refund.

Please wrap your returned product well (products that have been damaged in transit back to us will not be refunded) and return it to us with your order number as a reference to the following address: 12 Earl Richardson Ave, Wiri, Auckland

Ingredient Listings

We aim to provide the full ingredient list on each product on our online shop. Please note though that in many instances only the active ingredients of a supplement are listed on our website and not the inactive ingredients (e.g. fillers, tabletting/encapsulating aids). If you're concerned about or have a sensitivity to any of the inactive ingredients commonly used in the manufacture of dietary supplements (e.g. silica, cornstarch, magnesium stearate), then we ask that you please check the label of your products carefully before opening them.

We aren't able to accept returns of opened products due to their containing inactive ingredients you weren't aware of. Please feel free to contact us directly to enquire about the inactive ingredients of any particular product(s) you're interested in. We'll gladly check the label for you and/or put you in touch with the manufacturer prior to your ordering.

Damaged in transit

We take every care to ensure your goods reach you in perfect condition and accept full responsibility for products damaged in transit. In the unlikely event your goods do not reach you in a satisfactory condition, please contact us.

We will gladly issue you with a refund or arrange a replacement where possible. Please keep any damaged items and packaging in the same condition as they are received, and email us a photo if possible. This can assist us in making a claim to the courier.

Lost in transit

We use New Zealand Courier’s tracked non-signature overnight delivery service for all parcels in New Zealand. This service provides a track and trace on the New Zealand Courier’s Track and Trace website. We accept full responsibility for parcels lost in transit with the courier provided we are notified within 7 days. We will resend your goods at no extra cost under the condition that the original parcel is returned to us if eventually delivered. In the case that it does not turn up a Denial Of Receipt will be sent to you by the CourierPost investigation team. This declaration is a legal document and must be signed and returned to CourierPost so we can make claim with the courier. We send replacement products in full faith that our customers will complete this part of the process.

Parcels addressed incorrectly - Our address labels are automatically generated from your customer file, and any error in the input of your delivery address is your responsibility. We accept no liability for loss of parcels due to customer’s providing us with an incorrect delivery address.

Faulty products or incorrect products supplied

We endeavour to provide products in perfect condition and accept full responsibility for products received in faulty condition.

Domestic customers - we will provide a free return bag if a return is required due to a product being faulty or as a result of an error made by us (such as an incorrect item being delivered). Please contact us to arrange this.

Change to label or packaging of products

Our suppliers often update the packaging on the products we stock. While we endeavour to ensure the product images on our website are representative of the stocked item you receive, we do not take responsibility for any packaging updates or changes that are not yet showing on our website.

Cancelling Orders

We can cancel and refund a submitted order for you as long as it has not been dispatched. Please contact us as soon as possible to prevent the dispatch of your order. The purchase balance for the cancelled item(s) will be refunded to the same payment method used to place your order. If you have paid with Internet Banking please provide us with your bank account details so the funds can be refunded back into your account.