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Sheffield Returns Policy

Sheffield is a brand that offers a range of modern and affordable household appliances and electronics, brought to you by the New Zealand based company Prolink Asia Limited.

12 Month Warranty

  • All appliances supplied by Prolink Asia Ltd. are sold with a 12 month warranty commencing from the date of purchase
  • The warranty is against faulty materials and workmanship. It does not cover accident, damage or misuse
  • The warranty becomes void if the product has been tampered with, damaged by accident or in any other way due to improper use
  • Warranty for appliances used commercially is limited to 90 days
  • This warranty does not cover products purchased second hand
  • The obligation to you under this warranty is limited to servicing the unit, replacing defective parts or the product itself provided the product is returned to the place of purchase, with postage prepaid
  • Replacement of the product does not extend or restart the 12 month replacement warranty period

Returns Process

Customers who have purchased Sheffield products from our website, mail-order catalogues or via telephone can return the product purchased for assessment under the 12 month warranty provided these steps are followed:

  1. Call the Sheffield-Prolink Asia support line on +64 9 588 4444 for trouble shooting assistance and fault confirmation
  2. Ensure the product is returned in original packaging along with all parts and accessories
  3. Contact Customer Care on 0800 728 728 or email hello@redrat.co.nz to register your reason for return
  4. Please also note your reason for return on the tax invoice and include it with the product you are returning
  5. Return the product and invoice to the Red Rat Distribution Centre at the following address:

    Red Rat Clothing Ltd
    26 Ascot Road
    Airport Oaks
    Mangere 2022

    Freephone: 0800 728 728

  6. The cost of postage for returns will be at your expense until otherwise advised and refund of any original shipping costs are at our discretion following assessment by Prolink Asia Ltd.
  7. Please hold on to your return postage receipt and tracking number as proof until full refund or replacement has been completed